If an item is defective and needs to be exchanged, how can it be sent back to China, as watches are a restricted item to send into the country?
Posted on 7/21/11 3:11 PM by BB
Our return policy states that if you are not satisfied with your product, please contact us within 14 days of receiving your order. You can contact us by either email or call our customer service phone number. Our customer service representatives will assist you immediately.
We offer a six month warranty against defects and malfunction on our entire replica watch collection. As with most warranties, this covers manufacturer’s defects and damage, not damage inflicted on your replica by you, either intentionally or unintentionally. A watch that was mistreated, used in ways that it is not recommended, or intentionally damaged will not be honored for return.
We ask that you contact us before sending any item back. Our customer support staff will be happy to give you our contact information, and assist you in any way possible. That way, we are expecting your order, and we are able to answer any questions you might have and ideally provide you with a solution.